Terms and Conditions

Planning the Funeral

• Supplied Information. You must provide all information necessary for preparing the funeral (contact information, information about the deceased, a photo of the deceased, choice of readings, funeral date and time) as well as any optional information (obituary, choice of music, and additional options such a Remembrance videos or additional musicians) when you reserve a time and pay. If you do not provide this information, St. Luke Church will attempt to contact you by email to procure this information. If you do not respond within 36 hours, St. Luke’s Episcopal Church will omit this information from the funeral or, where applicable, insert our default selections.
• Chosen Readings. If you do not provide chosen readings, or if St. Luke Church determines your chosen reading does not meet the dignity of the service we seek to provide, we will contact you by email and suggest alternatives. If you do not respond by email within 36 hours, St. Luke Church will use Ecclesiastes 3:1–8 and Romans 8:14–19,​ ​34–35,​ ​37–39 as readings.
• Copyright and Permissions. Many musical pieces and poems, especially contemporary or popular songs and poems, are copyrighted and require permissions and require the payment of royalties. If you choose a musical piece or reading outside of St. Luke Church’s list of suggestions, St. Luke Church will contact the publisher and relay to you the costs of purchasing rights for the work you would like to include in the funeral. Most permissions take a week’s time to obtain; however, please be aware that depending on the publisher, the process of obtaining rights for a poem or piece of music may be prolonged and costly.
• If the timeline for procuring rights fits your schedule and the price fits your budget, St. Luke Church will obtain the required rights and send you an invoice for the rights, billed at cost, and billed separately from the rest of the funeral.
• If you or St. Luke Church determines that the timeline for procuring rights does NOT fit your schedule, or if the cost of procuring rights does NOT fit your budget, St. Luke Church will contact you with alternatives.

Changes

• Changes in Funeral Options. If at any time, you desire to make any changes or variations from the completed funeral or from any material or work in progress, and those changes result in additional costs to St. Luke Church, including person hours, you will be required to reimburse St. Luke Church for such additional costs, payable at a rate of $100/hour.
• Cancellation and Postponement. A cancellation or postponement is defined as a rescheduling of the  production to a later specific date caused or directed by you or cancellation of the project by you without mutual agreement with St. Luke Church. If St. Luke Church blocks out a specific period of time with the agreement that it represents your firm commitment, then St. Luke Church makes no further efforts to sell the time. If the job is canceled or postponed, it is unlikely that this time can be re-booked.
  • A. If you provide notice of cancellation/postponement to St. Luke Church ONE TO FOUR CALENDAR DAYS prior to the commencement of the funeral, and without mutual agreement by both you and St. Luke Church, you will be liable to St. Luke Church for the full cost of the funeral.
  • B. If notice of cancellation/postponement is given FIVE TO TEN CALENDAR DAYS prior to the commencement of the funeral, without mutual agreement by both you and St. Luke Church, you will be liable to St. Luke Church for 25% of the full cost of the funeral.

Tech

• Video Quality. St. Luke Church will produce a funeral video with the same video and audio quality as demonstrated in the example funeral.
• Technical Requirements. St. Luke Church will play the funeral via an embedded YouTube player. YouTube does not support Internet Explorer, so you and other funeral attendees must use a currently supported browser such as Google Chrome, Firefox, MS Edge, Safari, or Opera. St. Luke Church does not accept responsibility for compatibility issues between YouTube and Internet Explorer.
• Streaming Requirements. Streaming video requires a stable Internet connection. We recommend you and all future attendees make sure you can watch the funeral on a device with at least 4 GB of RAM and in a location with stable high-speed Internet that can handle the demands of video streaming (at least 5 Mbps download speed). St. Luke Church does not accept responsibility for the quality of your device or Internet connection or that of other funeral attendees.
• Number of Viewers. 100 or more attendees watching the funeral at the same time will exceed the website’s normal bandwidth. To avoid this, please select the “High Attendance” option so St. Luke Church can increase its website’s capabilities in advance.

After the Funeral

• Duration of Materials. St. Luke Church will host the funeral webpage and retain copies of all final funeral materials for 30 days. After 30 days, St. Luke Church will take down the funeral webpage and will no longer accept responsibility for retaining copies of any material related to the funeral.

Payment

• Payment Process. When you request an online funeral, your payment method will be charged, and your reservation will appear as “pending.” St. Luke Church will review your request and ensure we can meet your expectations. We will respond as soon as possible, usually within hours. If unable to accommodate the date you’ve chosen, special music selections, or reading selections, St. Luke Church will contact you with alternatives or provide a full refund.

Legal

• Assignment. This Agreement may not be assigned by either party without the written consent of the other.
• No Waiver. Failure of any party to this Agreement to exercise any rights shall not constitute a waiver of those rights.
• Enforceability. If one or more of the provisions of this Agreement shall be held unenforceable, it shall not affect the enforceability of the other provisions.
• Applicable Law. This Agreement shall be interpreted and governed by the local laws of Renton, Washington and the Laws of the State of Washington.